“The Freedom of Information Act (FOIA) Program is mandated by Congress and applies to all governmental agencies. The program allows the public to request information pertaining to an agency’s functions, practices, and future plans. Anyone may request records under the FOIA. Public disclosure is mandatory unless exempted under Title 5 U.S.C. 552. In accordance with the Electronic Freedom of Information Act Amendments of 1996, agencies have 20 work days to respond to a FOIA request. As a general rule, the Air Force will not deliver unofficial mass mailings addressed to individuals at their duty addresses.